For closed captioning concerns please contact our Captioning Hotline:
Phone: 800-232-3605 x232
We will make every effort to respond or otherwise resolve your inquiry within 24 hours or one business day.
Written Closed Captioning Complaints should be directed to:
c/o Keith Lawson, Engineering
P.O. Box 6248
Springfield, IL 62708
or email: firstname.lastname@example.org
or call: 217-483-7887 x232
Before sending a formal written complaint, we recommend you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.